Director of Employee Benefits Service

Carrollton, TX
Full Time
Senior Manager/Supervisor
Who We Are
As the largest independent agency in Texas, we’re proud to be known for our exceptional, values-based culture and are consistently recognized as one of the best places to work. We believe this serves as a reflection of our excellent client service, our philanthropic efforts, focus on employee well-being, sound financial management, and a bright prospect for the future.

Role Summary
The Director of Employee Benefits Service plays a pivotal role in overseeing every facet of the service side of the benefits division. Collaborating closely with the Benefits Practice Leader, VP of Service, and VP of HR, this leader is instrumental in analyzing and implementing strategies that drive the division's growth. By working hand-in-hand with all team members, the Director ensures that every division deliverable is identified and achieved, fostering a cohesive and high-performing team environment.

What You Will Do
  • Conduct and coordinate performance reviews while providing ongoing mentoring and coaching for the employee benefit service staff.
  • Adapt approach and management style to each individual’s personality/needs
  • Implement and use standardized measurables and reporting from EPIC (e.g. activity reports) to ensure the best performance of each teammate.
  • Create and deliver reporting on retention, book analyses and other agency key metrics, and communicate the status of teams and service issues to VP Service on a regular basis
  • Oversee the continued utilization and optimization of our agency management system while participating in the selection and ongoing evaluation of agency-sponsored technology solutions.
  • Stay abreast and share EB technology solutions and trends that target agency efficiencies and/or will support the transformation of the client experience
  • Manage and support the vetting process of internal and external solutions that support both the agency and client experience
  • Develop new procedures to meet service standards and drive department goals.
  • Coordinate project kick-offs and capture stakeholder feedback.
What You Will Bring
  • Minimum 5-7 years experience in Group Benefits either working on the agency side or the carrier side focused on self-funded and fully funded accounts. 
  • 3-4 years of experience in a leadership role overseeing staff.
  • Four-year college degree required or equivalent work experience. 
  • Must be able to work independently and build strong company relationships.
  • Texas Life & Health License is required. 
What You Will Experience
  • Casual Friday, every day
  • Competitive compensation package
  • Professional development for career growth
  • Generous time-off allowance, as well as major holidays
  • Comprehensive benefit selection, including matching 401k
  • Gym membership reimbursement
  • Support for work/life integration, with flexible work from home options available.


Hotchkiss is an EOE and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States.

NO AGENCIES OR 3RD PARTY INQUIRIES

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